With this innovation, communication costs are much lower than conventional telephone service. Most business owners report savings of more than 70% just by switching to VoIP. A dedicated VoIP Phone system is an essential part of any growing or developing company and requires considerable investments.
Hosted PBX: Hosted PBX services provide the backbone for a voice over IP service. It consists of a switch, a gateway, a PBX, and other elements. The switch routes calls between the host and the end users. SIP Trunking allows users to add additional phone lines in addition to their current phone lines.
There are two options for hosted pbx systems: soft switch and ISDN pbx. Soft switch systems are much less expensive than ISDN pbx. They offer many of the same features as ISDN, like voicemail and call forwarding. Although soft switch is not as flexible as is ISDN, it is much more cost effective. ISDN also offers voicemail along with calling features and includes extensions. It does not, however, include forwarding.
The primary benefit of VoIP pbx is increased productivity and cost savings. Calls can be placed from anywhere with an internet connection and a high-speed broadband connection. Because calls are placed directly to the employees’ laptops rather than a third-party or independent agent, there are no additional charges for long distance or premium numbers. Calls to cell phones can be placed for no extra charge. In addition, many providers include extra features such as auto attendant, call forwarding, voice mail, caller ID, voicemail, and so forth.
The auto attendant is one of the most useful features of VoIP.
This automated voice prompts callers when they do not have a voicemail available address or cannot be reached immediately. This makes it far easier for employees to take calls in the course of their busy work day. Additionally, an auto attendant may be programmed to forward calls to a specific email address or send a fax message if a fax is available.
The advantages of this type of calling service are that it is easy to forward calls to multiple numbers and places, and there is no voicemail required. There are no additional charges for extensions, mileage, phone cards, or business phone system usage. The biggest disadvantage of voiP is that calls are forwarded to the place where the caller wants them to be placed. If the caller moves, he or she may not be able to receive calls at the new location.
A second advantage of VoIP is the call quality.
VoIP technology allows the same quality of sound as a traditional phone system. This is especially important if you use VoIP to place your cell phone calls. In fact, VoIP has been known to be more reliable than its traditional counterpart. Another way VoIP differs from a traditional phone system is the number of calls that can be made within a single call. VoIP offers unlimited calling, which is helpful when you need to make a lot of phone calls.
One of the disadvantages of VoIP is the cost of maintaining a phone system. The costs of running and maintaining phone systems depend largely on the size of the business and the amount of calls each employee makes each month.
- On the other hand, VoIP phone systems don’t depend on internet connections.
- This means the whole process of placing calls is completed without the need for an internet connection.
- This means the entire process of making VoIP calls is completed virtually free, whether the call involves placing a call to another location or receiving a call back.